As a Customer Success Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications.
Arize Customer Success Manager Summary:
- Category: jobs
What You’ll Do
- Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management.
- Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
- Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
- Run workshops and training sessions with customers during onboarding and new functionality
- Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
- Proactively monitor product usage across your accounts to further gauge account health
- Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
- Effectively relay customer feature requests to internal teams and advocate for customer needs.
- Ensure support teams are aligned with customer requests and priorities.
What We’re Looking For
- 3+ years of experience as a Customer Success Manager in SaaS.
- A self-starter mindset with the ability to thrive in limited process environments.
- Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
- Strong communication skills for articulating observations and fostering collaboration across teams.
- Proven ability to demo technical products and translate their value into tailored customer solutions.
- Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
- A strong team player who values collaboration and collective success.
- Bonus: Familiarity with AI/ML workflows or GenAI technologies.
The estimated annual salary and variable compensation for this role is between $100,000 to $130,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.